Refund Policy

Last updated: Thu Apr 16 2026

Thank you for choosing Qualisync. We value your satisfaction and understand that there may be instances where a refund is warranted. This Refund Policy outlines the circumstances under which Qualisync Kft. ("we", "us", "our") may provide refunds for our services.

Subscription Refunds

Qualisync operates primarily on a subscription basis. We offer the following refund options for our subscription services:

14-Day Money-Back Guarantee

For new subscribers, we offer a 14-day money-back guarantee on paid subscriptions, starting from the date of your initial subscription purchase. If you are not satisfied with our service within 14 days of that purchase date, you may request a full refund. This guarantee applies only to first-time purchases of any paid subscription plan and cannot be applied to subscription renewals. The 14-day money-back guarantee is separate from the free trial offered to new accounts; the free trial itself is not a paid subscription and therefore has no amount to refund.

Prorated Refunds

After the 14-day money-back guarantee period has expired, we may offer prorated refunds under certain circumstances:

  • If you have upgraded to a higher-tier subscription plan and wish to downgrade, we will apply the unused portion of your current subscription as credit toward your new plan.

  • If you decide to cancel your annual subscription before the end of your billing cycle, we may, at our discretion, issue a prorated refund for the unused months of service.

No Refunds

Refunds will generally not be provided in the following situations:

  • For monthly subscription plans that are cancelled mid-cycle (the subscription will remain active until the end of the current billing period)

  • For unused time if you fail to cancel a subscription before it automatically renews

  • If your account has been suspended or terminated for violations of our Terms of Service

  • If the request is made more than 30 days after the charge date

One-Time Purchase Refunds

For any one-time purchases of additional features, services, or add-ons, we offer a 14-day refund period from the date of purchase, provided the purchased item has not been fully utilized or consumed.

How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

  • Email us at billing@qualisync.com

  • Submit a refund request through your account dashboard

  • Contact our support team via live chat on our website during business hours

Please include the following information when requesting a refund:

  • Your account email address

  • Date of purchase

  • Subscription plan or service purchased

  • Reason for requesting a refund

  • Any relevant order or transaction IDs

Refund Processing

Once a refund request has been approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times typically range from 5-10 business days, depending on your payment provider.

  • You will receive an email confirmation when your refund has been processed.

Contact Us

If you have any questions about this Refund Policy, please contact us: